Shipping and Returns Policy

All prices are in New Taiwan dollars (NT$). Orders may be placed through the record inventory page on this website, or via the general inquiry contact form. I try to reply to messages within one to two business days. For how records are graded, see How We Grade.

Shipping outside Taiwan? Jump to International Shipping Policies.

Domestic Shipping Policies

For orders within Taiwan and purchases made in the shop.

Ordering and payment

Send your order through the record inventory page using the contact form provided, or via the general contact form. You can pay by ATM transfer, Taiwan Pay, or cash. I hold your order for up to 4 days while I wait for payment.

Delivery options

I offer two delivery options (prices are current as of August 2026 and subject to change):

  • 7-Eleven store-to-store: from NT$60 per order. Please send me the store name or store number, plus the recipient’s name and phone number.
  • Taiwan Post home delivery: from NT$80 per order. Please send me the delivery address, plus the recipient’s name and phone number.

I aim to ship within 2 working days of payment.

In-store pickup

I can hold records for you at the shop for up to one month. This requires a 20% deposit. The deposit is non-refundable and is deducted from the total price when you collect. If the records aren’t collected within the month, I keep the deposit and the records go back on sale. If you need me to hold the items for longer, please contact me to make arrangements. The shop is at 58 Minguo Road, East District, Chiayi City, open Saturdays and Sundays.

Returns and refunds: online orders in Taiwan

If you are not satisfied with something you bought, most items can be returned within 7 days of receiving them, and I will cover the return postage for cancellations. Please confirm with me in advance so I can give you shipping instructions. Please don’t abuse this, because I’m not a library, LOL!

Unfortunately, sealed CDs, DVDs and records that you have opened cannot be returned.

If a record skips or jumps, a short video or audio clip helps me assess it quickly, so I would request that you send one when you get in touch. For this you should use LINE, Instagram or Messenger, since the website contact form doesn’t allow attachments.

Returns and refunds: purchases in the shop

Records bought in person at the shop can be returned within 7 days of purchase if they are defective, provided they are in the same condition as when you bought them. If you don’t live in Chiayi City, you have an extra 3 business days to return the item by post. Please contact me first through Instagram, LINE, Messenger or the contact form, so we can discuss a refund or exchange. Nothing in this policy limits your rights under Taiwan law.

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International Shipping Policies

For orders shipped outside Taiwan.

Ordering and payment

Send your order through the record inventory page using the contact form provided, or via the general contact form. International payment is by PayPal. Canadian residents may also pay by Interac e-Transfer (ask about it when ordering). I hold your order for up to 4 days while I wait for payment.

Shipping

I ship about once a week, sooner when time allows, via Taiwan Post Standard Registered Air Mail, insured where the destination allows. I’ll send you a tracking number as soon as the postal service provides one.

  • For most countries, I don’t collect VAT, duty, import, customs or other fees on your behalf. Please check with your local customs agency before ordering. In some cases, taxes must be paid before I can ship, and I’ll tell you beforehand.
  • Shipping times are estimates only, and delays can happen for reasons outside anyone’s control.
  • Taiwan National Holidays such as Lunar New Year can close the postal service for up to a week.

Countries I ship to

  • Europe: France, Netherlands, Germany, Belgium, Switzerland, Sweden, Czechia, Poland, Denmark, Norway, Italy, Spain, UK, Austria, Slovakia, Lithuania, Finland
  • Oceania: Australia, New Zealand
  • Americas: Canada
  • Asia: Hong Kong, Japan, Macao, Singapore, South Korea

I no longer ship to the United States or its territories, Israel, Russia or Ukraine. Don’t see your country listed? Get in touch through the contact form and I’ll do my best to figure something out.

Returns and refunds

Please contact me before returning any item, and report any issue within 7 days of delivery. Refunds go back to your original payment method.

  • If I send the wrong item, I pay the return postage.
  • If a record or sleeve is more than one grade below the grade I listed, I pay the return postage.
  • If a record skips or jumps, a short video or audio clip helps me assess it quickly, so I would request that you send one when you get in touch. For this you should use LINE, Instagram or Messenger, since the website contact form doesn’t allow attachments.
  • Sealed items sold as Mint or NEW cannot be returned once opened. This includes sealed CDs, DVDs and records.
  • Change of mind: the item cost is only refunded for unopened, unused items. Original shipping costs are non-refundable, except in the case of shipping errors.
  • Otherwise, return postage is the buyer’s responsibility.

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