Returns and Refunds
Please contact us before returning any item.
Any issue should be raised within 10 days of purchase or delivery.
Return shipping (for items purchased online and mailed) is the buyer’s responsibility, except where noted below.
Original shipping costs are non-refundable in all cases except in the case of shipping errors.
Wrong Item Shipped or Sold
If we make a mistake and you receive or are given the wrong item, we will cover the return shipping costs in most cases.
Defective Vinyl
Since nearly all records are play-tested before sale, if a record skips or jumps, please let us know — a short video or audio clip of the issue helps us assess it quickly.
Sealed Items
Sealed CDs, DVDs, and records cannot be returned once opened.
Change of Mind
The item cost will be refunded for unopened, unused items. Shipping costs, where applicable, are non-refundable.
Customer Service
If there are any issues with your order or purchase, please reach out and let us try to work with you to make it right. We’d rather fix it directly than have you leave disappointed.
You can easily reach us through our contact form.